Jedbus Privacy Policy –
Your data, our responsibility

Jedbus (jedbus.bet) is one of Bangladesh's leading online gaming and Sports Betting platforms. We understand how valuable your personal information is to you. That's why our Privacy Policy Created with full transparency, so you can easily understand what we do — and don't do — with your information.

This Privacy Policy applies to the Jedbus website, mobile application, and all other digital services. By using our platform, you automatically consent to this policy. If you do not agree, please discontinue use of our services.

Jedbus follows international data protection standards. We apply GDPR principles to our operations, though we primarily serve users in Bangladesh. Our goal is to provide a safe and enjoyable gaming experience while protecting your privacy.

Jedbus collects only the minimum information necessary to provide you with our services. We never ask for data we don't need. Below is a detailed breakdown of exactly what we collect and why.

Information you provide directly:

• Registration Details: Full name, mobile number, email (if applicable), and date of birth.
• Identity verification (KYC): National ID number, passport, or other government-issued documents.
• Financial Information: Mobile banking numbers (Mobile Pay, Nagad, Rocket) and transaction history.
• Contact information: Messages and complaints submitted via support chat.

Automatically Collected Information:

• Device Information: Device type, operating system, and browser version.
• Usage data: Which pages you visited and for how long, and which games you played.
• IP Address: For approximate location detection and security purposes.
• Cookie Data: To maintain your login session and personalize your experience.

Jedbus uses your information only for specific, legitimate purposes. We do not use your data for anything beyond what is listed below.

Primary Use Cases:

• Account management: Completing your registration, verifying your login, and keeping your account secure.
• Transaction Processing: Processing deposits and withdrawals accurately and maintaining transaction records.
• Customer support: Resolving your complaints and queries promptly and accurately.
• Security: Detecting and preventing fraud, money laundering, and other illegal activities.
• Personalization: Recommending games and promotions tailored to your preferences.
• Legal Obligations: Complying with applicable laws and regulatory requirements.
• Service improvement: Improving platform performance and usability.

Whenever we send you promotional messages, it is always based on your consent. You can opt out of such messages at any time.

Jedbus retains your data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

Retention Period:

• Account Information: A minimum of 5 years after account closure (as required by law).
• Transaction Records: 7 years (in accordance with financial regulatory requirements).
• KYC documents: Up to 5 years after account closure.
• Support conversations: 2 years.
• Cookie Data: Until your session ends or your set time limit is reached.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

Jedbus never sells your data. However, we may share limited information with trusted third parties in specific circumstances.

Who We May Share Your Information With:

• Payment Processors: Mobile banking services such as Mobile Pay, Nagad, and Rocket – for processing transactions.
• Game provider: Companies that supply games on our platform — for gameplay verification purposes.
• KYC Service Providers: Identity verification partner.
• Law Enforcement: As required by court order or legal directive.
• Anti-fraud services: For fraud detection and prevention.

In the event of a change of ownership or merger, your information may be transferred to the new owner. However, the terms of this Privacy Policy will continue to apply.

The jedbus website uses cookies. Cookies are small text files stored in your browser that help improve the site's functionality.

Types of Cookies We Use:

• Essential cookies: Maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: Remembering your preferred language, theme, or game settings.
• Analytics Cookies: To understand which pages are visited most — fully anonymous.
• Performance Cookies: Monitoring site loading speed.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features.

You have certain important rights regarding your data on the Jedbus platform. We respect these rights and make them easy to exercise.

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information we hold about you.
• Right to Erasure: In some cases, you may request that your data be deleted, provided there are no legal obligations requiring its retention.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your data.
• Right to portability: You can receive your data in a commonly readable format.
• Right to Object: You can object to the use of your data for specific purposes.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

Jedbus is strictly for users aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

If we become aware that any data from a minor has been inadvertently collected, we will immediately delete that data and close the associated account.

If you are aware that a child you know is using our platform, please let us know. As a parent or guardian, it is your responsibility to monitor your child's device usage.

Jedbus employs the highest technical and administrative standards in the industry to protect your data. Our security infrastructure is regularly upgraded and tested.

Technical Safeguards:

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• AES-256 Storage Encryption: All stored data is protected with strong encryption.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & IDS: Active monitoring to prevent unauthorized access.
• Regular security audits: Third-party penetration testing.

Administrative Safeguards:

• Only authorized personnel have access to your information.
• All staff are bound by confidentiality agreements.
• Every instance of data access is logged.

Jedbus may update this Privacy Policy from time to time. If changes are made, we will notify you and update the "Last Updated" date at the top of the page.

• Minor updates: A notice will be posted on the page.
• Major Changes: You will be notified in advance via your registered mobile number or email.
• Effective date: Major changes take effect 30 days after being published.

Continuing to use Jedbus after a policy update will be taken as your acceptance of the revised terms. If you do not agree with the new policy, you have the option to close your account.

If you have any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us.

• Email: support@jedbus.bet
• Live chat: Available on the website 24/7
• Response time: Usually within 24–48 hours